ServiceNow · Posted 10 days ago

Senior Research Scientist, Agent Evaluation

HyderabadSenior

The posting

key requirement, as the employer wrote it

We build the evaluation layer that validates AI agents before they reach customers — an automated system that scores across large volumes of agent traces.

You'll own core parts of that platform: the pipeline that runs traces through model-based judges at scale, and the scoring logic that turns raw output into results teams can act on.

What you'll do Design evaluation methodologies and benchmarks for agent reasoning, planning, tool use, reliability, and safety — across LLM-as-a-Judge, trajectory-based, and human evaluation Take problems from research question to prototype to shipped feature, owning them end to end Build and harden the pipelines and scoring logic behind customer-facing evaluation Curate synthetic and real-world datasets; measure the evaluator itself for consistency and agreement with human labels

What we're looking for 5+ years in ML, applied AI, prompt engineering, agentic AI, including shipping something real to users Strong Python skills Practical depth in agentic AI and context engineering: planning, reasoning, memory, tool use, retrieval, long-context Experience designing evaluation methodologies, not just running evaluations Hands-on production work with LLM APIs — prompt engineering, structured output, cost and latency tradeoffs Clear communication with technical and non-technical audiences Good to have Experience with AI-assisted development tools (Claude code, Windsurf, or similar)

ServiceNow

Open roles in India
58
Hiring in
Hyderabad, Bengaluru, Mumbai, Gurugram
Applications through
SmartRecruiters

Counted from the roles we read off ServiceNow's own hiring page today.

ServiceNow

American technology company

Founded
2004
Headquarters
Santa Clara
Employees
10,371
Industry
enterprise software
Revenue
$3.5B (2019)
Stock market
Listed on New York Stock Exchange
Company website

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