Solution Architect - Professional Services - Bengaluru

Logward, a Shippeo company, is a pioneer in AI-powered supply chain execution workflows.

As part of Shippeo — the global leader in real-time transportation visibility — Logward brings together trusted, SLA-backed visibility data with intelligent workflows and automation, helping global supply chain teams respond faster, reduce manual effort, and run more connected operations. *Please note: this role is locally employed by and contracted directly through Logward India Private Limited.* About the role As a Solution Architect – Professional Services, you will play a key role in delivering successful customer implementations by translating business requirements into scalable and efficient solutions within the Shippeo platform.

This customer-facing role combines business consulting, solution architecture, and technical configuration to help customers optimize their supply chain operations.

Operating within a structure of "leadership without authority," you will excel at coordinating across five cross-functional squads to ensure seamless project execution.

You will serve as the primary technical contact for our customers, orchestrating value from the pre-sales phase straight through to project handover.

Please Note: This role is based in Bangalore, India requiring 4 days per week in the office.

As we operate internationally, we kindly request all candidates to submit their CV in English.

Contract Type: Full-time / Permanent Function: Professional Services & Solution Architecture Key Responsibilities Cross-Functional Leadership: Coordinate synergistically across 5 cross-functional squads, utilizing strong communication to align technical delivery with business objectives.

Solution Advisory: Lead customer workshops to understand complex business processes, gather structural requirements, and map out optimal workflow designs.

Platform Configuration: Build and configure the platform using sophisticated no-code capabilities, establishing robust data models, automations, and custom workflows.

End-to-End Technical Ownership: Orchestrating the customer’s technical journey from pre-sales scoping and flowchart validation through to configuration, build, and final engineering handover.

You will collaborate closely across squads to produce and maintain high-quality solution documentation, including functional designs, process flows, and comprehensive configuration guides.

Project & Task Management: Highly autonomous tracking of your own project timelines, proactively forecasting and flattening task structures to ensure predictable delivery.

Testing & Validation: Partner closely with Quality Assurance (QA) teams, orchestrating successful User Acceptance Testing (UAT) and driving hypercare go-live activities.

Voice of the Customer: Turn real-world configuration challenges into valuable feedback loops, collaborating directly with Product and Engineering teams for long-term platform optimization.

Experience: 3+ years as a Solution Architect, Functional Consultant, or in a similar customer-facing implementation role within enterprise SaaS.

System Design Mastery: Proven capability in core system design, with an intuitive knack for navigating complex software architectures.

Technical Benchmarks: Strong hands-on experience with SAP Business Technology Platform (BTP) or complex SAP configuration environments (such as SD, MM, TM, EWM), which serves as a highly relevant proxy for mastering our architecture.

Autonomy & Communication: A highly autonomous, self-directed professional who thrives in managing difficult customer conversations, balancing stakeholder expectations with resilience and care.

Language Proficiency: Professional fluency in English (written and verbal) is mandatory.

Preferred (Not Required) Logistics Domain Knowledge: Familiarity with Supply Chain, Freight Forwarding, Transportation Management Systems (TMS), or Warehouse Management Systems (WMS) is an excellent asset.

Technical Toolsets: Basic familiarity with SQL, JSON, XML, or workflow scripting tools.

Agile Methodologies: Experience working with Agile delivery practices and tools like Jira.