Senior Manager, Internal Audit and Investigations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.

Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Join our team today and experience firsthand our dedication to supporting People First.

The Senior Manager, Internal Audit and Investigations is a key member of the TaskUs Global Internal Audit Team.

The individual will be responsible for leading and managing the execution of comprehensive internal audit plans, including operational, financial, and compliance audits, as well as managing and conducting internal investigations into allegations of fraud, misconduct, and policy violations.

This role ensures the organization's risk management, control, and governance processes are effective and compliant with applicable laws, regulations, and internal policies.

Key Responsibilities Internal Audit Audit Planning & Execution: Assist to develop and execute the annual risk-based internal audit plan.

Lead and/or supervise audit engagements from planning through reporting, ensuring adherence to professional standards (e.g., IIA Standards).

Risk Assessment: Proactively assess and identify significant risks (operational, financial, regulatory, and IT) across the organization to ensure appropriate audit coverage and focus.

Reporting: Prepare and present clear, concise, and timely audit reports to senior management and the Audit Committee, detailing findings, control weaknesses, and practical recommendations.

Follow-up: Oversee the timely follow-up on audit recommendations to ensure management implements corrective actions effectively.

Advisory: Serve as a trusted advisor to management on matters of internal controls, risk mitigation, and corporate governance.

Investigations Case Management: Lead and conduct complex internal investigations (e.g., fraud, financial misconduct, corruption, and ethics violations) in an independent, objective, and timely manner.

Evidence Handling: Conduct effective interviews, gather and analyze evidence (including digital evidence), and maintain complete, accurate, and confidential investigation files.

Reporting: Prepare detailed, high-quality investigation reports summarizing findings, conclusions, and recommended disciplinary or remedial actions in partnership with Legal and HR.

Proactive Measures: Identify trends and control deficiencies arising from investigations and recommend process improvements to prevent future occurrences.

Liaison: Coordinate and liaise with Legal, Human Resources, Compliance, and external parties (e.g., law enforcement, external auditors) as required.

Leadership and Team Management Supervision: Manage, mentor, and coach a team of auditors and/or investigators, fostering a high-performance culture and supporting their professional development.

Methodology: Drive continuous improvement in Internal Audit and Investigations methodologies, tools, and reporting to enhance efficiency and effectiveness.

Stakeholder Management: Build and maintain strong working relationships with management across all departments to ensure open communication and cooperation.

The individual will have to also maintain effective and efficient working relationships with external service providers.

Qualifications Education & Professional Certifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Required Certification: Professional certification such as Certified Internal Auditor (CIA) , Certified Public Accountant (CPA) , or Chartered Accountant (CA) .

Experience Minimum 7-10 years of progressive experience in internal audit, public accounting, or a related financial/compliance field.

Minimum 3-5 years of management experience, leading audit or investigation teams.

Demonstrated experience in planning and conducting complex fraud/misconduct investigations.

Required Competencies & Skills Technical Expertise: In-depth knowledge of IIA Standards, corporate governance frameworks (e.g., COSO), risk management principles, and financial reporting standards (e.g., GAAP, IFRS).

Analytical & Critical Thinking: Exceptional ability to analyze complex data, identify underlying issues, and develop practical, risk-focused solutions.

Communication: Excellent written and verbal communication skills, with the ability to articulate complex issues clearly to senior executives and the Audit Committee.

Integrity: Uncompromising ethical standards, objectivity, and a high level of professional integrity.

Interpersonal Skills: Proven ability to conduct sensitive interviews, influence stakeholders, and manage conflict effectively.

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