Lead Trainer, Learning and Development

Job Overview This position requires you to be responsible for facilitating classroom/virtual training programs, developing content, focusing on skills development for the front level associates of the organization.

Leading and managing intervention-based learning.

Roles & Responsibilities: The job responsibilities entail: Work on soft skill training program for various Business Units in the organization, in consultation with the department heads, including the assessment / evaluation methods Partner with Business units to outline deliverables, expectations, and risks, to include specific training needs for them Assesses training and development needs through training need identification through various resources available Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness Define ROI on every training program delivered Design training courses and content necessary to meet training needs Monitor and measure effectiveness of all training programs Act as a liaison with L&D and the business units to ensure consistency with practices Contributes to process improvements and innovation in the L&D function Be a team player and act in accordance with the organization’s code of conduct always

Skillset Requirement: Excellent communication, presentation, and public speaking skills Critical thinking and persuasive skills Exceptional skills in connecting and influencing people Data oriented / Excel knowhow Proactive and great sense of ownership Active collaboration Should have the ability to work under stringent timelines and pressure Ability to prioritize relevant tasks / activities Flexibility to work in various shifts Eligibility Minimum 2 years of strong knowledge and experience with the soft skills training Function Should be a Graduate in any discipline