RPGLE Production Support Engineer – IBM i (AS/400), DB2/400, CLLE & SQL

Job Summary Synechron is seeking an RPGLE Production Support Engineer with 8+ years of hands-on experience supporting critical IBM i (AS/400) applications.

The role will focus on application monitoring, incident management, troubleshooting, batch processing, production deployments, and ongoing operational support in a 24x7 environment.

The successful candidate will maintain application stability, resolve production issues within agreed service levels, perform root cause analysis, and implement preventive measures.

The role will contribute to business continuity, system reliability, service quality, and effective collaboration across development, infrastructure, business, and support teams.

Software Requirements Required RPGLE: 8+ years of hands-on production support experience.

IBM i (AS/400): Strong knowledge of the platform and its production-support environment.

CLLE: Experience supporting control language programs, jobs, and operational processes.

DB2/400: Experience working with application data, queries, troubleshooting, and data validation.

SQL: Experience investigating application and database issues.

Query/400: Experience using Query/400 for data analysis, validation, and support activities.

Batch processing: Experience monitoring and troubleshooting batch jobs and dependent processes.

Job scheduling: Experience with job scheduling, execution monitoring, failure handling, and restart procedures.

Production monitoring: Experience monitoring application health, processing status, logs, jobs, and performance.

Incident management: Experience managing incidents, service requests, and production defects in accordance with SLAs.

Problem management: Experience performing root cause analysis and implementing preventive actions.

Change management: Experience supporting controlled application changes, releases, and production deployments.

Ticketing tools: Familiarity with ServiceNow, Remedy, or similar tools.

Log analysis and troubleshooting: Ability to analyze logs, job details, system messages, and application behavior.

Preferred Knowledge of ITIL processes.

Experience in Banking, Financial Services, Insurance, or Retail applications.

Experience working in a 24x7 production-support environment.

Experience with application performance monitoring and proactive issue detection.

Experience improving support procedures, automation, monitoring, and operational documentation.

Experience supporting high-volume or business-critical transaction-processing applications.

Overall Responsibilities Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.

Monitor application performance, batch processing, job status, system messages, and production workflows.

Proactively identify and address application, job, database, integration, and performance issues.

Analyze, troubleshoot, and resolve application incidents, defects, service requests, and performance bottlenecks.

Perform root cause analysis and implement preventive and corrective measures to reduce recurring incidents.

Work closely with development, infrastructure, business, database, and support teams to resolve production issues.

Support batch job monitoring, job scheduling, job recovery, reruns, dependencies, and production processing.

Support production deployments, application changes, release validation, and post-deployment monitoring.

Handle incidents, service requests, problems, and change-management activities in accordance with agreed SLAs and procedures.

Use RPGLE, CLLE, DB2/400, SQL, Query/400, logs, and monitoring information to investigate and resolve technical issues.

Maintain support documentation, troubleshooting guides, knowledge articles, operational procedures, and recovery instructions.

Communicate incident status, business impact, technical findings, resolution progress, and risks to relevant stakeholders.

Participate in on-call and shift-support activities, including assigned night-shift coverage.

Contribute to improvements in system reliability, support efficiency, monitoring quality, operational readiness, and resource utilization.

Follow secure and controlled production-support practices when accessing systems, data, credentials, and operational information.

Shift & Work Requirements Work from office: 5 days per week is mandatory from the designated client location. 24x7 support: The role participates in a 24x7 production-support model.

Night shift: One assigned week every month, including weekends.

Night-shift timing: 10:00 PM to 6:00 AM.

Shift allowance: Applicable during the assigned night-shift week.

Candidates should be able to participate in on-call, shift, weekend, and production-support activities according to the established support roster.

Technical Skills (By Category) Programming Languages Essential RPGLE programming and production support.

CLLE programming and job-control support.

Ability to read, analyze, debug, and support existing RPGLE and CLLE programs.

Understanding of program execution, job dependencies, error handling, and recovery procedures.

Preferred Experience modifying RPGLE or CLLE programs to resolve defects or implement approved enhancements.

Experience developing support utilities, scripts, or automation for monitoring and operational activities.

Databases/Data Management Essential DB2/400.

SQL.

Query/400.

Understanding of database structures, records, files, data relationships, and data integrity.

Ability to investigate data-related incidents and validate production results.

Experience identifying database-related causes of application failures or processing issues.

Preferred Experience with database performance analysis and query optimization.

Experience supporting data corrections, reconciliations, recovery activities, and production data validation.

Experience supporting high-volume transaction data or business-critical processing.

Cloud Technologies Essential No cloud platform is specified as a mandatory requirement.

Ability to support the designated IBM i