Senior Account Manager

Role Summary - The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise Value (GMV) per month.

The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned.

Responsibilities - Account & Partner Relationship Management ● Onboard new accounts by explaining the requirements to the partners and co-ordinating with internal stakeholders ● Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correct and image coverage is high ● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month on month growth and ensure partners invest consistently. ● Execute growth forward activities such as offer alignments, marketing operations alignments etc. to ensure go live on events and activities as planned. ● Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants ● Prepare the growth plans for each of the accounts being managed and gather competitor action insights.

Data Interpretation & Business Performance Management: ● Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner ● Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business. ● Stay updated on the partner's investment in competition. ● Ensure partner investments are equal or higher than competition with respect to discounts, commission and advertisements by highlighting relevant inferences from dashboard.

Interaction with Stakeholders: ● Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies: ● Understand Dine Out offerings and gain clarity of growth levers. ● Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate ● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

Desired Skill: ● Graduate with 3-5 years of field sales experience; Fluency in local language and working knowledge of English ● Good working knowledge and experience of e-commerce activities and all online marketing channels ● Confident, Pleasing, and a go-getter personality ● Effective communication skills ● Attitude & Aptitude for Sales ● Should be a team player, working alongside people from all walks of life. ● Analytical, good Excel skills. ● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules ● Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally.

Achieves a good result through a well-planned approach. ● Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions.

Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns. ● Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.