Salesforce Administrator

Are you looking for an opportunity to help solve one of today's biggest business challenges?

AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up.

At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere.

Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.

Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers.

Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed.

Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it.

Learn more at www.litmos.com .

Role Summary The Salesforce Administrator is a hands-on engineer who builds, configures, and maintains the Salesforce ecosystem powering Litmos’s go-to-market, customer experience, and revenue operations.

This role will have a primary focus on marketing operations and demand generation, but must be proficient across the platform.

Working as a remote member of the GTM Operations team, this role partners with the GTM Business Partner and Salesforce Architect to deliver scalable, well-architected solutions across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud.

This role builds what is defined and does not define what is built.

The GTM Business Partner translates business intent into technical specifications; the developer then collaborates with an Architect to design, build, test, and deploy.

Remote delivery demands a high bar for accountability, communication discipline, and reliability.

This is not a Salesforce admin role.

It is a dedicated, full-time technical builder embedded in the GTM operating model, accountable for the integrity, quality, and timeliness of system delivery.

Core Responsibilities Salesforce Development & Configuration Build scalable solutions across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud Leverage declarative tools (Flows, configuration, and platform automation) as the primary build approach; Apex and custom code are a last resort.

Adhere to Salesforce development standards, deployment hygiene, and platform best practices throughout Multi-Cloud Solution Delivery Marketing Cloud: Journeys, automations, data extensions, and personalization logic integrated with the broader Salesforce data model Sales Cloud: Lead-to-opportunity workflows, assignment rules, and sales process automation Revenue Cloud: CPQ quoting, product catalog, pricing rules, approval workflows, and billing automation Data Cloud: Data streams, unified profiles, segmentation, and activations for GTM and CX use cases Experience Cloud: Customer and partner community sites including authentication, navigation, content, and case deflection Service Cloud: Case management, omni-channel routing, knowledge base, and escalation logic Agentforce & AI Build and configure Agentforce solutions and AI-driven workflows across the platform Implement prompt templates, agent actions, and Einstein automations aligned to GTM and CX use cases Build responsibly; enforce data governance guardrails and maintain user trust in all AI-driven solutions Integration & Data Architecture Build and maintain integrations between Salesforce and adjacent systems including Qualified, Gong, Planhat, Pendo, and others as required Ensure clean, governed data flow across the GTM stack with attention to source of truth, deduplication, and field-level integrity Maintain a data model that supports defined reporting and process requirements across the GTM stack Quality, Testing & Deployment Write unit and regression tests; develop and execute deployment plans for all changes Participate in UAT cycles and resolve defects with speed and precision Enforce release management, version control, and sandbox promotion standards; production deployments follow process without exception Documentation & Knowledge Management Maintain technical documentation for all builds: data models, integration flows, code comments, and deployment notes Produce handover documentation sufficient for any qualified developer to pick up and continue the work Remote Operating Discipline Maintain clear, proactive communication across time zones with the GTM Operations team and stakeholders Surface blockers early, provide regular status updates, and meet committed deadlines Operate with high autonomy and strong judgment, within defined process, not outside of it Scope & Operating Model Hybrid, full-time, India-based member of the GTM Operations team Reports to: VP, Business and GTM Systems Business requirements are owned and translated by the GTM Business Partner; this role executes against defined specifications Overlap with North American business hours required for daily standups and delivery cycles Qualifications & Experience 5+ years of hands-on Salesforce development experience in enterprise B2B SaaS environments Demonstrated production experience across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Clo