MSX International · Posted 5 months ago
Diagnostic Support Engineer
The posting
key requirement, as the employer wrote it
Job Summary: The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7.
The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.
Location: Oragadam, Tamil Nadu Experience: 1-2 years Industry: Automotive Working Days : 6 days (Rotational week off & National Holidays) Key Responsibilities: 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.
Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer.
Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location.
Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
KPI Tracking: Track and report KPI targets in the required format.
Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.
MSX International
- Open roles in India
- 39
- Hiring in
- Mumbai, Bengaluru, Kolkata, Chennai, Gurugram, Oragadam
- Applications through
- SmartRecruiters
Counted from the roles we read off MSX International's own hiring page today.
No open company record matched this employer by name with certainty, so none is shown — a wrong company's facts would be worse than none.