Senior Dynamics365 Support Engineer - F&SCM

Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our D365 F&SCM customers.

Responsibilities: As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.

Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.

Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.

Recommend and implement effective solutions aligned with customer business requirements and industry best practices.

Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.

Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.

Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.

Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.

Contribute to service readiness activities and provide support during go-live and postimplementation phases.

Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value.

Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.

Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.

Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.

Desired Skills and Experience: We're seeking a passionate team player having 5+ Years of Exp with the following qualifications: Proven experience providing support for Dynamics F&SCM implementations; Solid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.

Experience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence.

An excellent troubleshooter and problem solver Experience of working at a Microsoft partner