Associate Success Guide

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action.

Tech meets trust.

And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era?

You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.

Associate Success Guide(Proactive TMP) - JD For the best candidate experience, please consider applying to — or referring the same person to — a maximum of 3 roles within a 12-month period.

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Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The role of the Associate Success Guide will be to help grow customers’ value and improve adoption.

The Associate Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Salesforce customers.

They will partner with Success Managers and Sales.

The ideal candidate is organized, agile, and passionate about Customer Success.

They have excellent presentation and communication skills in both a 1 on 1 and group setting.

Using their product knowledge, they deliver value to customers and internal teams.

Your Impact Usage & Adoption: Offer best practices and technical guidance to boost adoption, support migrations/EOL communications, and drive business outcomes.

Customer Engagements: Deliver 1:1 coaching and handle Success Requests across segments.

Operational Excellence: Work in line with Global Guide SOPs.

Collaboration: Generate positive feedback and contribute to team growth.

Learning : Stay updated through enablement, ACT training, and Trailhead.

Responsibilities Deliver 1:1 expert coaching sessions and respond to Success Requests with clear, actionable guidance.

Share best practices, product education, and technical insights across multiple clouds and product areas.

Drive proactive engagements for all customers to accelerate feature and cloud adoption.

Lead consultative customer interactions and support cross-functional Success teams.

Contribute to team development by mentoring peers and participating in internal and external enablement initiatives, including content creation.

Engage in ongoing product upskilling efforts and provide feedback to enhance internal programs.

Ensure timely completion of all company-mandated and role-specific ACT training courses.

Required Qualifications & Skills Degree or equivalent relevant experience required.

Experience will be evaluated based on the core competencies for the role, military experience, volunteer roles, work experience, etc.) - Engineer Degree Preferred Comfortable with AMER Hours (EST Timezone 5:30 PM IST or PST 8:30 PM IST) 6 - 30 months of relevant work experience or hands-on experience with any Salesforce product.

Strong consultative mindset with a customer-first approach.

Ability to communicate, present, and influence effectively across diverse audiences.

Proven aptitude for quickly learning new technologies and thriving in a fast-paced environment.

Skilled at prioritizing, multitasking, and delivering under pressure.

Excellent written and verbal communication skills.

Preferred Qualifications & Skills Proven ability to manage time and prioritize activities while performing effectively under pressure Support Success and Sales Teams to ensure customers get maximum value from the platform.

Proven success leading customer-facing presentations and engagements Able to handle objections, prioritise customer issues, and collaborate with manager and colleagues to effectively drive resolution Soft Skills Composure: Excellent customer-facing communication and interpersonal skills, capable of supporting complex engagements.

Expertise: Familiar with industry best practices and experienced in implementing Salesforce products.

Learner: Enthusiastic about continuous learning and understanding new technologies and complex concepts.

Passion: Dedicated to Customer Success and an attentive listener.

Culture: Promotes an inclusive culture and i