Product Manager

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world.

Progress starts with you.

Job Description Product Manager - Job Description and Responsibilities Job Description Client Services provides a world-class service experience to Visa's clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Client Services Digital and AI organization is dedicated to transforming and automating business processes across the end-to-end client service journey, making client and employee interactions with Visa straightforward, intuitive, and rewarding through the design, development, and delivery of enhanced digital experiences.

As a member of the Digital and AI team, you will play a pivotal role in driving process improvement, automation, and digitization across Client Services, spanning onboarding, implementation, configuration, testing, licensing, service delivery, issue resolution, and optimization processes.

We are seeking a Product Manager to own the strategy, roadmap, and end-to-end delivery of high-impact digital, AI, and automation products that improve processes across Client Services.

This role will identify and prioritize opportunities, translate complex user and business needs into scalable product capabilities, guide technical solutioning, align cross-functional stakeholders, and drive measurable outcomes in a fast-paced, cross-functional environment.

The ideal candidate is a skilled product manager with deep product management experience, strong technical fluency, and demonstrated success applying rigorous critical thinking to ambiguous, multi-stakeholder problems.

They have experience building and scaling AI-enabled products from discovery and prototyping through production, adoption, and continuous improvement.

They will contribute to shaping the future of Client Services platforms and solutions, ensuring exceptional client and employee experiences, operational efficiency, responsible AI outcomes, resilient operations, and seamless integration with Visa systems.

Responsibilities • Own the product vision, strategy, roadmap, and lifecycle for high-impact digital, AI, and automation products across a defined product area or process domain within Client Services, including discovery, user research, business-case development, requirements definition, prioritization, responsible AI and risk controls, experimentation, launch, adoption, and continuous improvement.

•Drive cross-functional collaboration across business, product, technology, operations, design, data science, risk, legal, compliance, and regional teams; influence stakeholders and resolve trade-offs to maintain delivery momentum.

•Develop fluency in the payments ecosystem and Client Services capabilities, workflows, systems, data, controls, and operational dependencies to inform product strategy and execution across multiple process areas.

•Define measurable product outcomes and KPIs; monitor adoption, user experience, operational performance, model quality, risk, and value realization; and use data and feedback to guide prioritization and investment decisions.

•Apply rigorous critical thinking and systems thinking to ambiguous, complex, and multi-dependency Client Services challenges: frame problems, test assumptions, synthesize qualitative and quantitative evidence, evaluate alternatives and risks, make sound product decisions, and clearly articulate the rationale and expected business impact.

•Lead the development of AI-enabled products in partnership with engineering and data science, including use-case selection, rapid prototyping, data and model readiness, evaluation criteria, human oversight, privacy and security controls, production deployment, observability, and ongoing performance monitoring.

•Shape and deliver incident-management platform capabilities and workflow solutions that improve detection, intake, triage, escalation, collaboration, resolution, communications, reporting, and post-incident learning across Client Services.

•Communicate product strategy, investment rationale, delivery status, risks, dependencies, and performance insights to senior stakeholders and leadership, escalating to executive sponsors as needed.

Qualifications Basic Qualifications: 5 or more years of relevant product management experience with a Bachelor's Degree, or 3 or more years with an Advanced Degree (e.g., MBA, MS), including end-to-end ownership of complex digital, platform, automation, or AI-enabled products from discovery through launch and optimization.

Required: Demonstrated critical-thinking, analytical judgment, and structured problem-solving skills, with the ability to independently frame ambiguous business problems, challenge assumptions, evaluate qualitative and quantitative evidence, assess options and risks, and translate insights into product strategy, decisions, and clear requirements.

Required: Demonstrated experience using AI technologies to build products, including identifying viable use cases, creating or directing prototypes, defining data and model requirements, establishing evaluation and success metrics, partnering with engineering and data science to productionize solutions, and applying responsible AI, privacy, security, and human-oversight practices.

Experience with generative AI and/or agentic AI is required.

Required: Experience using or building incident-management platforms and solutions, including defining w