Strategic Account Manager

Overview A Strategic Account Manager owns large regional or national restaurant chains, typically 20+ outlets across multiple cities, often with sophisticated operations teams.

These accounts are enterprise-level: they require executive alignment across regions, cross-functional coordination with Swiggy and operations teams, and the ability to think strategically about long-term partnerships.

Key Responsibilities Own enterprise accounts: Manage 20-30 multi-city chains, each with 20+ outlets generating annual revenue in crores.

These accounts are the profit center of the city Executive partnership: Your primary contacts are executives (franchisors, regional VPs, founders).

You are a trusted advisor shaping their Swiggy strategy Cross-functional leadership: Coordinate with Swiggy central team, operations, and finance teams to deliver custom solutions, integrations, or special programs for accounts Strategic planning: Develop 6 to 12-month growth plans with accounts.

Identify expansion opportunities across new cuisines, formats, and locations.

Position Swiggy as core to their growth Complex deal structuring: Negotiate high-value contracts, custom pricing, exclusive arrangements, and value-add services.

You have significant autonomy on deal terms Enterprise QBRs: Present quarterly business reviews to boards or executive teams.

Your presentations need data, insights, and vision for the partnership Churn prevention: Monitor account growth obsessively.

Identify red flags early, escalate issues, and develop retention strategies for at-risk accounts Market expansion: Identify new restaurant groups entering your market or new formats expanding.

Lead high-touch outreach and land transformational accounts Data mastery: Build predictive models for account health, identify leading indicators of churn, develop ROI calculators for pitches, and forecast quarterly revenue with accuracy Strategic travel: Travel to account locations and regional hubs 1-2 times per quarter.

Occasionally present at franchisee conferences or advisory boards Executive presence: Your interactions with restaurant executives and internal Swiggy leadership reflect Swiggy's brand.

You are a professional partner, not a transactional salesperson