Project Delivery Specialist

The Skills required for this role : 1.

Project Planning & Organization: Ability to manage multiple studies simultaneously, create realistic timelines, coordinate fieldwork, and ensure all milestones are met. 2.

Stakeholder & Client Management: Building strong relationships with clients, understanding business objectives, managing expectations, and maintaining clear communication throughout the project lifecycle. 3.

Survey Methodology Knowledge: Understanding questionnaire design, sampling methodologies, quotas, routing logic, and research best practices. 4.

Data Quality Management: Ability to recognize risks related to fraud, poor-quality responses, quota imbalances, and data inconsistencies. 5.

Budget & Financial Management: Managing project profitability, supplier costs, panel expenses, incentives, and change requests. 6.

Risk Management & Problem Solving: Quickly identifying and resolving issues such as low incidence rates, slow fieldwork progress, quota challenges, or supplier delays. 7.

Analytical Thinking: Understanding data outputs, interpreting project metrics, challenging assumptions, and making evidence-based decisions. 8.

Vendor & Fieldwork Management: Managing panel providers, sample partners, translation agencies, scripting teams, and data processing vendors. 9.

Attention to Detail: Reviewing questionnaires, quotas, survey links, translations, data tables, and client deliverables with precision.

Responsibilities & Tasks: 1.

Project Ownership • Take full ownership of assigned research projects from kickoff to delivery.

•Develop and manage project timelines.

•Monitor project progress and ensure deadlines are met.

•Escalate risks and issues when necessary. 2.

Client Management • Act as the primary contact for clients during project execution.

•Provide project updates and status reports.

•Manage client expectations.

•Handle scope changes and project-related queries. 3.

Survey Setup & Launch • Review questionnaires before programming.

•Ensure quotas, sampling requirements, and methodology are correctly implemented.

•Coordinate translations • Testing the survey link • Approve survey launch readiness. 4.

Fieldwork Management • Monitor data collection performance.

•Track completes, incidence rate, quotas, and response quality.

•Make recommendations to improve fieldwork performance.

•Ensure project targets are achieved. 5.

Supplier & Vendor Management • Liaise with panel providers and external vendors.

•Obtain feasibility estimates and sample costs.

•Monitor supplier performance.

•Resolve sample and fieldwork issues. 6.

Data Quality Control • Conduct quality checks throughout fieldwork.

•Identify fraudulent or poor-quality respondents.

•Review quota fulfillment and sample balance.

•Ensure client data quality standards are met. 7.

Financial Management • Create project cost estimates.

•Monitor project profitability.

•Manage supplier invoices and purchase orders.

•Ensure projects remain within budget. 8.

Cross-Functional Coordination Work closely with: o Sales teams o Research managers o Scripting/programming teams o Data processing teams o Finance teams o Suppliers 9.

Continuous Improvement • Identify process improvements.

•Share best practices.

•Support training and mentoring of junior team members.

•Contribute to operational efficiency initiatives.

Graduate / Postgraduate • Knowledge of Microsoft Word, Excel, and PowerPoint • Experience in market research operations, project management, survey programming, or related areas, 2+ years of Relevant experience • Strong attention to detail and ability to identify questionnaire and setup issues.

•Open to work in night shift (6 PM IST to 3 AM IST) • Excellent written and verbal communication skills.

•Ability to manage multiple projects simultaneously in a fast-paced environment.

•Strong analytical and problem-solving skills.

•Openness and flexibility to change