Sutherland · Posted 8 days ago
Technical Support Engineer / IASM
The posting
key requirement, as the employer wrote it
Job Summary: The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets.
The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities: • Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions
Required Skills & Qualifications: • 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls
Sutherland
- Open roles in India
- 50
- Hiring in
- Chennai, Hyderabad, Mumbai, Bengaluru, Kochi, Navi Mumbai
- Applications through
- SmartRecruiters
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