Principal Software Engineer (Node.JS and AWS)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.

Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Why this role matters The Innovations team at Genesys builds AI-powered applications and agents on top of Genesys Cloud, delivering them to enterprise customers through AppFoundry.

These solutions include industry-specific agents, compliance-focused capabilities, and platform integrations that help organizations orchestrate customer experiences at scale.

Operating with the speed and mindset of a product studio, the team focuses on turning emerging AI capabilities into practical, production-ready solutions for real customer needs.

This role is critical to that mission.

We are looking for a full-stack engineer who is excited to build AI applications that solve meaningful customer experience challenges.

You will work across the stack from modern React frontends to backend services and LLM integrations, to design and deliver solutions that are scalable, usable, and enterprise ready.

ABOUT GENESYS Genesys powers customer experiences for organizations around the world.

Genesys Cloud helps enterprises orchestrate omnichannel journeys, modernize service operations, and deliver differentiated customer and employee experiences at scale.

Genesys Innovations builds applications, accelerators, and integration-led solutions that help customers unlock more value from their Genesys platforms through AI, analytics, automation, and modern cloud engineering.

ROLE SUMMARY We are looking for a principal-level builder to architect, build, and operate secure, scalable, cloud-native applications on AWS.

The role spans React and TypeScript front ends, Node.js and Python services, APIs, event-driven integrations, data flows, and production operations.

You will also help shape AI-enabled product capabilities such as intelligent assistants, search, summarization, recommendations, workflow automation, and agentic user experiences.

Success in this role requires strong engineering judgment across reliability, security, latency, cost, observability, and maintainability.

This is not a pure people-management role.

We are looking for someone who enjoys moving between architecture, implementation, design reviews, technical leadership, and production problem solving.

WHAT YOU WILL OWN · Lead the end-to-end architecture, design, and delivery of full stack applications and platform components across UI, backend services, integrations, data, and cloud infrastructure. · Stay deeply hands-on in implementation, prototyping, code reviews, debugging, and design validation. · Build secure, scalable APIs, microservices, event-driven workflows, and responsive user experiences on AWS. · Design and deliver AI-enabled and agentic capabilities using patterns such as retrieval-augmented generation, tool and action invocation, workflow orchestration, context management, evaluation, and guardrails where appropriate. · Integrate applications with Genesys platforms and with customer enterprise systems using APIs, SDKs, middleware, data pipelines, and event streams. · Define and enforce engineering standards for code quality, automated testing, CI/CD, infrastructure as code, observability, performance, documentation, and operational readiness. · Codify reusable assets such as libraries, components, prompts, templates, accelerators, and reference patterns that improve delivery speed across engagements. · Use AI-assisted engineering tools and coding agents responsibly to accelerate implementation, testing, refactoring, documentation, and root-cause analysis; validate all AI-generated output before release. · Partner with product, consulting, delivery, and customer stakeholders to turn business goals into scalable technical solutions and implementation roadmaps. · Troubleshoot production issues, drive root-cause analysis, and implement durable fixes and telemetry improvements.

WHAT WE ARE LOOKING FOR Principal engineering foundation · 8+ years of professional software engineering experience building commercial applications, including experience leading technical direction for complex systems at senior, staff, or principal level. · Strong hands-on full stack expertise with React, TypeScript or JavaScript, and Node.js, plus working proficiency in Python, Java, or a comparable backend language. · Strong experience designing and delivering distributed systems, REST or GraphQL APIs, microservices, asynchronous services, and cloud-native architectures. · Hands-on experience building with LLMs – tool calling, structured outputs, retrieval/RAG, evaluation.

Production preferred, serious side projects count. · Comfortable with agentic patterns: multi-step reasoning, autonomous tool use, structured planning, and the failure modes that come with giving an LLM real agency. · Working familiarity with AWS, experience with Lambda, ECS/Fargate, Bedrock, or similar is a plus. · Experience with CI/CD, automated testing, infrastructure as code, secure coding practices, release engineering, and production observability. · Experience integrating with enterprise systems and data sources, including real-time and event-driven patterns. · Ability to communicate clearly with engineers, architects, delivery leaders, and customer stakeholders in both technical and non-technical settings. · Demonstrated success in customer-facing or consulting-style delivery environments where solution quality, speed, and pragmatism matter.

Agentic AI and GenAI delivery · Recent hands-on experience building and shipping GenAI, LLM, or agentic app