Senior Manager, Software Development

TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨ We’re looking for a Senior Manager, Software Development who blends deep technical expertise with strong leadership skills to drive the success of our engineering teams across both product and platform domains.

This is a hands-on leadership role where you'll guide complex architectural decisions, foster a culture of engineering excellence, and help deliver high-quality, scalable software solutions.

You’ll lead multiple teams and collaborate closely with cross-functional partners—including Product, Design, QA, and Infrastructure—to ensure seamless execution of projects aligned with our business goals.

Experience with AI technologies, particularly Large Language Model (LLM)-based applications, is a nice-to-have and considered a valuable addition.

This role requires close collaboration with teams across Canada, the UK, and India.

To accommodate the time zone differences, you will be expected to work from 11am - 7:30 pm IST. 💻 WHAT YOU’LL BE DOING - Leadership & Team Development - Lead, mentor, and grow a high-performing team of software developers. - Provide career guidance, support personal development, and drive performance through clear feedback and coaching. - Champion a culture of ownership, learning, and inclusivity within the team. - Recruit, onboard, and retain top talent, ensuring a healthy and collaborative engineering culture. - Technical Direction & Architecture - Guide architecture and technical design of complex, distributed software systems across both product and platform layers. - Participate in design and code reviews to uphold standards and best practices. - Balance immediate deliverables with long-term architectural vision, scalability, and maintainability.

Promote high code quality and maintain a pragmatic approach to technical debt. - Project Execution & Delivery - Own the planning, resourcing, and execution of software development projects using Agile/Scrum methodologies. - Align team objectives with business priorities in collaboration with Product and Design. - Track delivery progress, address blockers, and proactively manage risks and dependencies.

Drive accountability and continuous delivery of value to customers. - Process & Quality Improvement - Implement and evolve engineering processes and workflows to maximize team effectiveness. - Build a culture of iteration, feedback, testing, and continuous improvement. - Ensure robust test practices, monitoring, and deployment strategies are in place. - Lead post-mortem reviews and implement learnings to drive operational excellence. - Cross-Functional Communication & Influence - Communicate project status, technical challenges, and decisions across all levels of the organization. - Translate complex technical concepts for non-technical stakeholders. - Represent engineering in strategic planning, roadmap discussions, and customer interactions when needed.

Collaborate across teams to build shared understanding and alignment. - Innovation & Emerging Technologies - Encourage innovation and experimentation within teams. - Stay current on industry trends and emerging technologies. - While not a requirement, familiarity or interest in AI/ML—particularly LLM-based applications—is a bonus and may be leveraged for product innovation. ⚒️ LOOPIO ENGINEERING TECHNOLOGY STACK: - React - Elasticsearch - Node js - PHP - Python - MYSQL - Flask - Docker - Databricks - Amazon Webservices - Chef - Terraform ✨ WHAT YOU’LL BRING TO THE TEAM - 10+ years of experience in software development, including 2+ years in a team leadership or engineering management role. - Proven track record of leading technical teams through complex projects with architectural impact. - Strong knowledge of modern software engineering practices, cloud-native systems, microservices, and scalable infrastructure. - Hands-on experience working across both product features and platform components. - Solid understanding of Agile methodologies and experience driving delivery in an iterative environment. - Excellent communication, collaboration, and conflict-resolution skills. - Passion for developing people, building strong engineering cultures, and fostering team growth. - Bachelor's or Master’s degree in Computer Science or equivalent experience. - Experience in AI/ML or building features that integrate LLM-based technologies - Background working on large-scale, multi-tenant SaaS platforms. - Familiarity with tools like AWS, Docker, Terraform, MySQL, Redis, Elasticsearch, and React.

WHERE YOU’LL WORK 📍 - This is a remote-first opportunity with the advantages of working flexibly across India. - We are HQ’d in Canada, with established hub regions around the world where we hire from.

Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇮🇳 India (HQ in Ahmedabad), and 🇬🇧 England (London). - Our India/UK hub employees work according to the business hours stated in the job description above.

This is intentionally designed to enable our global teams to have overlapping hours for collaboration. - You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday - We encourage asynchronous collaboration to effectively work as a global #OneTeam!

WHY YOU’LL ❤️ WORKING AT LOOPIO - Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=paid-search&utm_campaign=NOAM_Google_Search_Brand_Core_Tier_1__OCT-Conv-Test-HR&utm_adgroup=Brand_Core_Tier_1&attribution=lattice-mktg&_bt=645279480236&_bk=lattice&_bm=p&_bn=g&_bg=149106216630&cq_src=google_ads&cq_cmp=19577143427&cq_con=149106216630&cq_term=lattice&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&qgad=645279480236&qgterm=lattice&gad_source=1&gclid=Cj0KCQiA-5a9BhCBARIsACwM