AMS Consultant / Senior AMS Consultant

Roles & Responsibilities : 1.

Application Managed Services · Manage end-to-end AMS services for enterprise applications. · Ensure application availability, stability, performance and SLA adherence. · Manage incidents, service requests, problems and changes. · Drive incident reduction through root-cause analysis and preventive actions. · Monitor application health and proactively identify potential service issues. · Ensure effective transition of applications into AMS. 2.

SAP Application Support Experience in one or more SAP areas such as: · SAP S/4HANA · SAP ECC · SAP FICO · SAP MM / SD / PP · SAP SuccessFactors · SAP Ariba · SAP BW/4HANA · SAP Basis · SAP Integration / interfaces Experience with SAP AMS / SAP Application Support is highly desirable. 3.

Oracle Application Support Experience across one or more: · Oracle E-Business Suite · Oracle Fusion Cloud · Oracle ERP · Oracle HCM · Oracle SCM · Oracle Database/application ecosystem 4.

Non-SAP Application Support Exposure to enterprise application ecosystems such as: · Microsoft Dynamics / D365 · Salesforce · ServiceNow · Workday · MES / Manufacturing applications · PLM applications · Supply Chain applications · Custom Java / .NET applications · API / Integration platforms · Data & Analytics platforms Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape .

AMS Transformation & Automation A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for: · Automation of repetitive support activities · AI-assisted incident resolution · Automated monitoring and alerting · Self-healing / auto-remediation · Knowledge-based resolution · Chatbots / virtual support agents · Predictive incident management · Automated ticket classification and routing · Application performance analytics · Shift-left and self-service capabilities Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management Strong understanding of ITIL / ITSM practices including: · Incident Management · Problem Management · Change Management · Service Request Management · Knowledge Management · SLA / KPI management · Major Incident Management · Service Reporting · Continual Service Improvement Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation The candidate will also participate in: · Application transition / KT from incumbent vendors · Due diligence and application discovery · Knowledge acquisition · Support model definition · Runbook development · SLA/KPI definition · Transition planning · Stabilization · Continuous improvement · Application modernization initiatives · Cloud migration-related AMS Stakeholder Management · Work closely with CIO/CTO organizations and business stakeholders. · Coordinate with SAP, Oracle, Microsoft and other technology partners. · Manage customer escalations and service reviews. · Participate in governance meetings. · Communicate service performance, risks and improvement initiatives to senior stakeholders. · Collaborate with offshore/nearshore/onshore teams.

Educational qualification: · Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent. · 8–15 years of relevant IT experience , preferably with significant AMS exposure. · Experience working in a large enterprise / GSI / multi-vendor environment . · Strong communication and stakeholder-management skills. · Ability to work across technology and business teams.

Experience : 8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management Mandatory/requires Skills : Advantageous Experience · SAP + non-SAP integrated landscape · Oracle + SAP environments · Manufacturing applications · Global AMS engagements · Large-scale application transitions · Cloud AMS · AIOps · GenAI-powered application support · ServiceNow automation · Process automation / RPA · ITIL certification · Experience in GSI / managed services organizations