BGSW_2026_IT_Manager_SDM

Roles & Responsibilities: Role Summary The Engagement Manager & Account Manager is accountable for end-to-end ownership of customer engagement , encompassing account management, service delivery, and project/program execution across Managed Services (Infrastructure SAP) and development initiatives .

The role demands strong customer-facing leadership , with the ability to engage CXOs including the CEO , translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance.

Prior program or project management experience and mandatory hands-on exposure to either Infrastructure or SAP landscapes are essential.

Educational qualification: Bachelor’s degree in Engineering / MCA / MBA.

PMP / PRINCE2 / Agile certification preferred.

ITIL certification is an advantage Experience : 15-18 years Mandatory Experience Prior experience as Program Manager / Project Manager in enterprise IT environments.

Mandatory domain background in either Infrastructure or SAP (one is compulsory).

Strong experience managing Managed Services (Infra and/or AMS) alongside projects.

Proven ability to manage senior customer stakeholders, including CXOs and CEOs .

Functional & Technical Skills Strong understanding of Manufacturing business processes (mandatory) , with working knowledge of Purchasing, Sales, and Finance.

Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models .

Strong financial acumen with experience in budgeting, forecasting, and P&L management .

Excellent communication, negotiation, and conflict-resolution skills.

Preferred Skills