Customer Sales Manager

Customer Sales Manager The Customer Sales Manager is responsible for leading all customer-related activities across business areas for western region, India.

Key Responsibilities 1.

Account Strategy Develop and execute regional customer strategy aligned with business areas Drive cross-functional synergy and innovation initiatives Manage customer-specific claim strategy 2.

Business Acquisition Lead and coordinate regional acquisition activities in coordination with business areas Support customer engagement, escalation, and negotiations Drive commercial improvements and manage the price increase recovery with customers. 3.

Customer Relationship Management Strengthen customer engagement and ensure understanding of customer processes Lead process improvements and change management initiatives Lead, negotiate and conclude the contracts with Customers. 4.

Goal Alignment & Communication Define and track sales targets, order intake, and key projects across Business areas.

Ensure aligned internal/external communication Organize customer reviews, internal sales meetings, and cross-BA status updates 5.

Sales Planning & Opportunity/Commercial Management Oversee sales planning assumptions and opportunity pipeline Approve key processes such as LVPF (Light Vehicle Production Forecast) and vehicle roadmap management Ensuring collection of overdues & keeping overdues under control as per policy. 6.

Customer Communication & Events Planning Plan & Coordinate the Tech Show events for customers in collaboration with Communications & BAs.

15–20 years’ experience in automotive (Sales/Key Account preferred) Strong leadership experience (10+ years with international teams) Engineering degree preferred