Implementation Engineer

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement.

You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities Lead the onboarding process for new clients, including project planning, setup, and technical implementation Support installation and configuration of the BlueOptima platform Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption Train client-side system administrators to independently manage platform operations Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

4+ years of experience in a technical client-facing role Strong communication and problem-solving skills Proven ability to manage multiple projects or clients simultaneously Detail-oriented and highly organized, with a proactive attitude Basic Linux skills (e.g. navigating file systems, reviewing logs) Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting) Basic SQL skills (e.g. reading/writing simple queries for troubleshooting) Basic bash scripting skills Strong time-management skills and ability to thrive in a fast-paced environment Exposure to technical support processes or client success operations Nice to Have Familiarity with basic networking concepts (e.g.

IP whitelisting, firewall configuration, connectivity diagnostics) Experience working with enterprise SaaS platforms Background in working with version control systems and/or task tracking system