Data Operations Senior Analyst

Entity: Finance Job Family Group: Finance Group Job Description: Job Description About bp Our purpose is to bring together people, energy and markets to power and navigate a changing world.

In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise.

We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too.

Together we continue to grow as the world’s leading energy company!

At bp, we’re reimagining energy for people and our planet.

We have a bold ambition be a net zero company by 2050 Or sooner, and help the world get to net zero.

Creating a more efficient business that makes the best use of its Resources is a critical part of getting there.

And that’s what our new Finance Business Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business Processes across the globe.

Driven by the bp values and comprising capabilities in data, procurement, finance and Customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working.

Key Accountabilities and challenges Ensure the accurate and timely delivery of addition, change and de-activation of master data records in accordance with SLAs.

Types of records include but not limited to customer master, material master, vendor master and finance master Ensure data input is consistent with the data standards and meets the required levels of completeness Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed Ensure that all supplier research and searches are completed and clearly documented Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority Complete follow-up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and internal FBT teams Participate actively in process improvements on vendors/customer call back processes including innovations through digitalisation and process improvements.

Identify and implement process and solution requirements for the master data management process Regularly track and resolve outstanding master data management issues.

Based on agreed trigger points, further raise to higher levels of authority for solution or direction and feedback Identify and contribute to the improvement of defective trends or areas of process performance weakness in the end to end process Help manage a shared mailbox and tracker Perform other admin related tasks in the call backs space Perform other data operations-related activities as required Contribute towards the data enrichment process for the Data sub-tower on a continuous improvement cycle Primarily aligned to the US shift, with flexibility to support ANZ and Europe business hours as required.

Qualification & Experience and Competencies Essential Skills and Experience (in order of priority) 1.Bachelor’s Degree or equivalent experience in Management, Business, Finance, Accounting, or related field 2.

Minimum of 5 - proven experience managing a client-service oriented function with experience in Customer Master / Vendor Master data experience 3.

Ability to perform with independence and judgment 4.

Good organizational skills with ability to multi-task and prioritize 5.Strong attention to detail and a commitment to excellence in the delivery of work 6.Self-motivated and able to see activities through to completion 7.Ability to work under pressure 8.

A commercial attitude and the ability to understand the importance of controls 9.

Ability to effectively communicate across varied audiences; written and oral 10.Excellent teammate Desirable 11.

Customer and Pricing Master Data and Vendor Master Data experience 12. 2-3 years of experience in Pricing and Customer Master Data 13.

Conflict resolution and ability to find solutions to sophisticated issues 14.

Hands on Experience in POMS and CPQ 15: Shifts : Rotational Perspectives Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences Digital first - Applies creative digital solutions to solve problems Key Competencies Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities.

Identifies potential new or emerging risks / threats and implements mitigation plans Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business.

Uses digital tools to collaborate, organize, plan and reflect on digital data Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution.

Logically assesses relationships, grasps interdependen