Freshworks · Posted 8 days ago
Lead Software Engineer - Systems
The posting
key requirement, as the employer wrote it
Impact you can create Architect From Scratch: Take complete ownership of building multi-tenant, cloud-native applications from scratch and guiding them through multiple production iterations.
Guarantee Production Excellence: Ensure mission-critical systems achieve high availability (99.99%+), robust security, and deep observability.
Act as a Force Multiplier: Mentor 2–4 systems engineers, raise the bar for code quality through reviews, and lead technical conversations across multiple engineering teams.
Drive Efficiency Through Innovation: Harness and apply cutting-edge AI tools and technologies to optimize internal development workflows and platform capabilities.
Roles & Responsibilities End-to-End Lifecycle Ownership: Own the entire lifecycle of feature and infrastructure delivery, from gathering functional and non-functional requirements to design, implementation, and production support.
System & Service Architecture: Design, develop, and architect reliable, modular APIs and distributed services to support highly scalable, multi-tenant cloud applications.
Code Optimization & Scaling: Lead major engineering initiatives focused on code optimization, refactoring, performance tuning, and scaling existing backend systems.
Production Governance: Ensure maximum system resilience, establishing robust monitoring, telemetry, rate-limiting, and multi-region deployment configurations.
Cross-Functional Partnership: Collaborate with Site Reliability Engineers (SREs), Product Managers (PMs), and fellow Tech Leads to deliver cohesive, platform-wide capabilities.
Engineering Standards Advocacy: Drive organization-wide adoption of best practices for Object-Oriented Programming (OOP), design patterns, and SOLID principles.
Skills Core Computer Science Foundations: Expert-level knowledge of Data Structures & Algorithms (DSA), with a strong command of time/space complexity trade-offs.
High & Low-Level Design (HLD/LLD): Proven capability to design scalable, fault-tolerant end-to-end systems, database schemas, and data models.
Distributed Infrastructure Stack: Solid exposure to RDBMS, NoSQL, caching strategies, queuing systems, distributed queues, and microservices architectures.
Cloud & DevOps Practice: Hands-on experience working with CI/CD automation, DevOps tooling, and cloud infrastructure platforms such as AWS or GCP.
Technical Communication & Analysis: Exceptional logical reasoning and problem-solving skills, with the ability to clearly articulate complex technical thought processes.
Qualifications Professional Timeline: 6 to 9 years of dedicated experience building high-performance backend systems and infrastructure.
Iterative Engineering Track Record: Verifiable experience building complex software systems from the ground up and guiding them through successive scale iterations.
Leadership Capabilities: Demonstrated experience performing effective code reviews, directing technical scopes, and mentoring junior systems engineers.
Adaptability: A proven ability to thrive in ambiguous, fast-paced environments without sacrificing engineering rigor or technical depth.
Education Baseline: Degree in Computer Science, Engineering, or a closely related technical field.
Freshworks
- Open roles in India
- 34
- Hiring in
- Bengaluru, Chennai, Hyderabad
- Applications through
- SmartRecruiters
Counted from the roles we read off Freshworks's own hiring page today.
Freshworks
Customer service software company
- Headquarters
- San Mateo
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