Senior Diagnostic Software Support Engineer

Master Technician – Senior Diagnostic Department Aftersales / Technical Services / Workshop Operations Reports to Workshop Manager / Technical Manager / Service Manager Experience Approx. 6–12 years; minimum 4–5 years in premium OEM diagnostics Location Role Summary.

The Master Technician is the workshop’s senior diagnostic authority, responsible for resolving complex premium-vehicle faults, managing escalations, performing advanced ECU programming and network diagnostics, and mentoring other technicians.

Key Responsibilities Diagnose escalated, intermittent, cross-domain and network-related vehicle faults.

Perform complex ECU programming, coding, software updates and adaptations.

Troubleshoot CAN/LIN communication, gateway and module-network faults.

Lead technical escalations and prepare structured cases for OEM support where required.

Capture and interpret diagnostic logs and traces.

Mentor junior and mid-level technicians on diagnostic process, tools and quality standards.

Maintain accurate job-card, warranty and technical documentation.

Coordinate with Service Advisors, Parts, Warranty and OEM technical teams.

Follow workshop quality, safety, ESD and high-voltage procedures.

Preferred Skills OEM Master Technician or equivalent certification.

Experience with XENTRY, ISTA, ODIS, PIWIS or equivalent OEM tools.

UDS / ISO 14229 awareness; ODX familiarity.

CANalyzer, CANoe or equivalent network-analysis exposure.

ADAS calibration and EV/high-voltage safety awareness.

Required Qualifications Diploma or B.Tech in Automobile, Electrical or Electronics Engineering. Hands-on premium OEM diagnostic experience. Proven ECU programming/coding and advanced CAN diagnostic capability. Experience with complex diagnostic case handling and technical documentation. Strong communication and mentoring capability.