IN_RBAI_Senior Engineer/Asst. Manager_Complaint Management_IN

Responsible for purchasing quality assurance of Electronics & PCB and defect handling.

Plan, execute, oversee inspection and testing of products to verify conformance with specifications and deliverables.

Investigate product complaints, identify root cause, and reported quality issues within the CFT team (e.g. internal, supplier, customer, and warranty) and instigate permanent corrective actions.

Enabling safe launch inspection process for new parts for incident free launches.

Documentation of defect analysis with 8D report on TRC and MRC for closure.

Use problem logs to identify and report the recurring issues to ensure the closure accordance to the company guidelines.

Monitoring the KPIs related to complaint management, inspection, and define measures to achieve the KPIs.

Responsible for new part release w.r.t engineering drawing review, In-house measurements, and measurement co-relation with supplier Active Participation in the Process FMEA’s, Process audit and Supplier Assessment.

Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing).

B.E (Electronics Eng / Electrical & Electronics Eng )