Manager - Software Engineering (Digital Commerce) - Salesforce

Columbia Sportswear Company connects active people with their passions and is a global multi-brand leader in outdoor, active, and lifestyle products, including apparel, footwear, accessories, and equipment.

Founded in 1938 in Portland, Oregon, the company's brands are sold in 122 countries.

Alongside its flagship Columbia brand, the company owns Mountain Hardwear, SOREL, and prAna — together spanning hiking, trail running, snow sports, fishing, hunting, mountaineering, yoga, climbing, and everyday outdoor lifestyle apparel and footwear.

With a strong global presence across wholesale, direct-to-consumer, and e-commerce channels, Columbia Sportswear Company India Sourcing Pvt Ltd plays a key role in supporting the organization's sourcing and supply chain operations worldwide.

ABOUT THE POSITION Although we're an apparel and footwear-focused company, technology is central to everything we do.

Columbia Sportswear’s Digital Technology (CDT) group enables an IT infrastructure and applications across four global brands, a global supply chain, and 500+ geographically dispersed stores.

These teams support in-store, mobile, and data platforms to enhance customer interface and service in an ever-evolving industry.

The Delivery Manager/Software Manager, Digital Commerce leads teams responsible for the design, development, testing, deployment, monitoring, and support of Enterprise Ecommerce and Customer service solutions.

Ensures quality, security, privacy, reliability, availability, maintainability, performance, and integrations of solutions throughout.

Oversees delivery across Salesforce Commerce Cloud (SFCC), Salesforce Order Management System (OMS), and Salesforce Service Cloud platforms.

Advances the teams' technical foundation to deliver modern, simple, and secure solutions while developing engineering talent and driving continuous improvement.

Scope of delivery and sphere of influence spans multiple squads and cross-functional teams supporting digital commerce operations.

HOW YOU’LL MAKE A DIFFERENCE Responsible for managing teams delivering the design, development, testing, deployment, maintenance, monitoring, and support of digital commerce platforms and applications.

Ensures thoughtful application design, technical quality, and alignment with business objectives.

Builds subject matter expertise across ecommerce, order management, and customer service platforms.

Oversees and coordinates delivery across multiple teams.

Partners with Product Owners, Solution Architects, and business stakeholders to establish priorities, refine backlogs, and ensure work is appropriately scoped and sequenced.

Identifies dependencies, manages risks, and ensures alignment between technical delivery and business roadmaps.

Balances new capabilities, operational support, technical debt, modernization, and platform stability.

Leads agile delivery practices, including planning, backlog refinement, reviews, and retrospectives.

Establishes delivery expectations, monitors team capacity and performance, and drives accountability for commitments.

Actively seeks opportunities to improve team effectiveness, predictability, and collaboration.

Partners with Solution Architects and technical leads to understand, define, and adopt enterprise architecture patterns and technology goals.

Provides oversight of solutions across Salesforce Commerce Cloud, Salesforce OMS, and Service Cloud.

Ensures integration patterns and technical decisions support scalable, reliable, and cost-effective business operations.

Manages, mentors, and develops software engineers and technical team members.

Provides coaching, performance feedback, career development, and support for individual growth.

Builds team capabilities through hiring, resource planning, knowledge sharing, and opportunities for technical development.

Establishes and manages quality standards across teams.

Leverages automation where possible.

Ensures application performance, uptime, and scale.

Oversees testing, code quality, security, and release management practices.

Drives resolution of complex defects, integration issues, and technical bottlenecks.

Improves software development lifecycle processes and ensures operational documentation and support playbooks are maintained.

Oversees the health, availability, and performance of production commerce platforms.

Coordinates incident response, root cause analysis, and corrective actions.

Ensures proactive monitoring and alerting mechanisms are in place to identify issues before they impact consumers, customer service operations, and business stakeholders.

Collaborates with cross-functional teams to support end-to-end commerce workflows, including product and pricing integrations, cart and checkout, order orchestration, fulfillment, returns, refunds, and customer service processes.

Ensures reliable integration and data flow between commerce platforms and downstream enterprise systems.

Employs DevOps practices to advance the technical foundation of solutions.

Drives improvements in CI/CD, deployment automation, operational readiness, and platform reliability.

Stays current on ecommerce technology trends and Salesforce platform capabilities.

Ensures solutions remain modern, simple, and secure.

YOU HAVE Bachelor’s degree, applicable certification or equivalent experience.

Typically requires 8–12 years of professional experience, including experience leading software engineering or technical delivery teams.

Strong experience with enterprise ecommerce platforms, preferably Salesforce Commerce Cloud (SFCC).

Strong understanding of order management systems (OMS), including order orchestration, fulfillment, inventory, returns, refunds, and order lifecycle management.

Experience with Salesforce Order Management or comparable enterprise OMS platforms.

Familiarity with Salesforce Service Cloud and customer service integrations preferred.

Experience managing engineering teams responsible for enterprise applications and integrations.

Strong understanding