Technical Architect - Business Tools and IT Service Management

Roles & Responsibilities : Responsibilities · End-to-End Solution Architecture: Define, design, and govern scalable business solutions by translating requirements into architecture, independent of specific technologies. · Data Flow & System Integration: Develop a strong understanding of end-to-end application and data flows, ensuring seamless integration across systems and identifying opportunities for optimization. · Architecture Advisory & Continuous Improvement: Provide architectural guidance, technical direction, and improvement recommendations to address complex challenges, modernization needs, and future scalability. · Modernization & Platform Transformation: Lead legacy modernization, migration, and platform standardization initiatives while promoting best practices and reuse of standard capabilities. · ITSM & Governance Alignment: Ensure architectural decisions align with ITSM processes (Incident, Change, Release, Asset, and Operations Management) and enterprise governance standards.

Technical Stack & Expertise · Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies. · Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments. · Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices. · ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions. · AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Additional Skills · Strategic Thinking · Problem Solving & Critical Thinking · Communication & Presentation · Stakeholder Management · Collaboration & Teamwork · ITSM/ITIL Process Transformation · ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM, or equivalent) preferred

Educational qualification: B-Tech or MCA or above Experience : 10+ years Mandatory/requires Skills : · Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies. · Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments. · Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices. · ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions. · AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Preferred Skills