Sutherland · Posted 16 days ago
Campus Associates - FY'27 - Hyderabad / Bengaluru
The posting
key requirement, as the employer wrote it
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns.
Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office
Sutherland
- Open roles in India
- 50
- Hiring in
- Chennai, Hyderabad, Mumbai, Bengaluru, Kochi, Navi Mumbai
- Applications through
- SmartRecruiters
Counted from the roles we read off Sutherland's own hiring page today.
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