Product Owner

Experience - 7-10 Years Accountable for maximizing business and customer value delivered through the ServiceNow-based digital shop platform.

Owns the product backlog, priorities, functional scope, and release objectives.

Translates customer, business, and operational requirements into a clear product roadmap.

Combines product management expertise with technical knowledge of ServiceNow, APIs, integrations, data models, and platform architecture.

Collaborates with stakeholders, architects, developers, testers, operations teams, and external system owners.

Ensures solutions are feasible, valuable, secure, and aligned with platform strategy.

Commercial budget ownership is not part of the role.

Key Accountabilities Own and continuously maintain the product vision, roadmap, and backlog.

Prioritize work based on customer value, business goals, technical dependencies, and operational needs.

Ensure backlog items are refined, understood, and ready for implementation.

Convert business requirements into functional and non-functional requirements.

Define acceptance criteria and expected business outcomes.

Prioritize enhancements, technical enablers, defects, and technical debt.

Define release scope with the Scrum team and stakeholders.

Accept completed functionality against agreed quality and acceptance criteria.

Act as the primary interface between business stakeholders and the Scrum team.

Manage dependencies with SAP, payment services, and customer data platforms.

Provide transparency on scope, priorities, risks, dependencies, and delivery progress.

Support decisions when business requirements conflict with technical or architectural constraints.

Ensure a seamless customer journey across registration, product selection, checkout, payment, order handling, and self-service.

Represent product interests during architecture, integration, and release discussions.

Ensure compliance with regulatory, security, data protection, and operational requirements.

Product & Technical Responsibilities Understand technical impacts of product decisions.

Challenge proposed solutions when required.

Maintain knowledge of: ServiceNow platform capabilities and limitations.

ServiceNow CSM (Customer Service Management) and ITSM (IT Service Management).

CSDM (Common Service Data Model) concepts and service-related data structures.

Enterprise integrations and APIs.

Digital platform architecture and data models.

Security, compliance, and operational considerations.