Senior Engineer, Digital Collaboration & Messaging (Teams & Slack)

Senior Enterprise Systems Engineer (Teams & Slack) The Senior Enterprise Systems Engineer (Teams & Slack) is a senior technical practitioner responsible for the engineering, administration, reliability, security, and continuous improvement of enterprise messaging and productivity platforms, with a primary focus on Microsoft Teams and Microsoft Power Platform, including Power Apps and Power Automate.

The role will also support and engineer the firm’s enterprise Slack environment.

This is a Hybrid role and works in 2pm-11pm IST shift.

Key Job Responsibilities include: The engineer will serve as a subject matter expert for enterprise messaging, productivity, and low-code automation technologies, partnering with Digital Workplace engineering teams, Information Security, Identity & Access Management, business stakeholders, service delivery teams, and managed service partners to deliver secure, reliable, and intuitive digital workplace experiences for employees globally.

Engineer, administer, and continuously improve enterprise Microsoft Teams, Power Platform, and Slack environments.

Design and maintain platform configurations, policies, standards, governance controls, integrations, and lifecycle processes.

Serve as an advanced engineering escalation point for complex messaging and productivity platform issues.

Investigate escalations that require advanced platform engineering expertise and perform root-cause analysis to eliminate recurring problems.

Engineer and maintain Microsoft Teams policies including messaging, meetings, applications, external access, guest access, federation, and related capabilities.

Engineer and support Microsoft Power Platform capabilities, with a particular focus on Power Apps and Power Automate.

Develop and maintain Power Apps and automated workflows where appropriate to improve employee productivity and simplify repeatable business and technology processes.

Establish and maintain Power Platform environment strategies, governance standards, security controls, application lifecycle practices, and administrative processes.

Support Power Platform connectors, integrations, APIs, gateways, and Dataverse capabilities where applicable.

Engineer and administer enterprise Slack capabilities including workspaces, channels, applications, integrations, access controls, retention, and governance.

Develop and maintain automation using PowerShell, Microsoft Graph, REST APIs, Power Automate, or other appropriate technologies.

Develop solutions that improve platform administration, reporting, provisioning, governance, lifecycle management, and operational efficiency.

Monitor platform health, service performance, adoption indicators, capacity, configuration compliance, and other measures of platform reliability.

Monitor Power Platform environments, applications, flows, capacity, connectors, and related platform health.

Evaluate Microsoft 365, Teams, Power Platform, and Slack product changes and assess potential impact and opportunities for the enterprise environment.

Plan, test, and implement new platform features and capabilities in a controlled, secure, and supportable manner.

Partner with Information Security to implement security, data protection, retention, external access, application, connector, and compliance requirements.

Partner with Identity & Access Management teams on authentication, SSO, provisioning, access controls, Conditional Access, and related identity capabilities.

Establish and maintain appropriate Power Platform Data Loss Prevention policies and governance controls in partnership with Information Security.

Support platform migrations, mergers and acquisitions, tenant consolidations, and other enterprise transformation activities as required.

Partner with service desk, second-level support, and managed service providers to improve troubleshooting, knowledge, support procedures, and escalation quality.

Develop and maintain technical documentation, engineering standards, operational procedures, runbooks, and knowledge articles.

Participate in technical design reviews, change management, problem management, and major incident resolution when platform expertise is required.

Identify opportunities to simplify the messaging and productivity environment, reduce technical debt, increase automation, and enhance employee experience.

Advanced Technical Escalation Responsibilities Investigate complex Teams, Power Platform, Slack, application, authentication, integration, workflow, and configuration issues.

Identify patterns across escalated incidents and determine whether the underlying cause requires an engineering or platform-level correction.

Perform root-cause analysis and implement permanent engineering solutions where possible.

Work directly with affected stakeholders when advanced technical troubleshooting is necessary.

Engage Microsoft, Slack, application vendors, or other technology providers when vendor-level escalation is required.

Document resolutions and create knowledge that enables recurring issues to be resolved at the appropriate support level.

Recommend platform, configuration, automation, governance, or process improvements based on trends identified through escalations.

Required Experience & Qualifications 5+ years of experience supporting and engineering enterprise messaging, productivity, automation, or Microsoft 365 platforms, including advanced engineering experience.

Strong hands-on experience administering and engineering Microsoft Teams in a medium-to-large enterprise environment.

Strong understanding of Microsoft 365 architecture and the relationships among Teams, Power Platform, Entra ID, and other Microsoft 365 services.

Hands-on experience with Microsoft Power Platform, particularly Power Apps and Power Automate.

Experience designing, developing, supporting, or governing enterprise Power Apps and Power Automate solutions.

Experience designing and implementing Teams policies, external access, guest access, federation, application controls, and