Senior Engineer, Workplace Platform Engineering (Mac)

Senior Enterprise Systems Engineer (Mac) The Senior Enterprise Systems Engineer (Mac) is a senior technical practitioner responsible for the engineering, administration, security, reliability, and continuous improvement of the firm’s enterprise macOS environment.

The engineer will serve as a subject matter expert for macOS and Apple endpoint technologies, with primary responsibility for JAMF Pro and related capabilities supporting the management, configuration, security, application delivery, and lifecycle of enterprise Mac devices.

This is a Hybrid role and works in 2pm-11pm IST shift.

Key Job Responsibilities include: This is a hands-on engineering position that combines workplace platform engineering with advanced technical troubleshooting.

The successful candidate will engineer scalable Mac-management solutions, automate repeatable activities, improve platform capabilities, and investigate complex escalations that cannot be effectively resolved by the service desk or second-level support.

Engineer, administer, and continuously improve the firm’s enterprise macOS management environment using JAMF Pro and related Apple technologies.

Design and maintain macOS configuration profiles, policies, security controls, restrictions, scripts, and device-management standards.

Engineer and maintain automated Mac enrollment, provisioning, configuration, and lifecycle-management capabilities.

Develop, package, test, deploy, and maintain enterprise applications for macOS.

Develop and maintain scripts and automation to improve Mac administration, application delivery, remediation, reporting, and operational efficiency.

Serve as an advanced engineering escalation point for complex macOS, application, configuration, enrollment, authentication, and device-management issues.

Investigate escalations from the service desk, second-level support teams, and managed service providers that require advanced Mac engineering expertise.

Perform root-cause analysis of recurring issues and implement permanent engineering solutions rather than relying on repeated manual remediation.

Troubleshoot complex application installation, compatibility, configuration, upgrade, and deployment failures.

Support macOS operating system upgrades, patching, security updates, and lifecycle activities.

Evaluate new macOS releases and Apple platform changes and assess potential enterprise impact.

Plan, test, and implement macOS platform upgrades and new capabilities in a controlled and supportable manner.

Monitor Mac fleet health, compliance, configuration, application deployment, and other indicators of platform reliability.

Partner with Information Security on endpoint security requirements, vulnerability remediation, configuration standards, and compliance activities.

Partner with Identity & Access Management teams on authentication, SSO, device registration, Conditional Access, certificates, and related identity capabilities.

Support integrations between JAMF, Microsoft technologies, security platforms, identity systems, and other enterprise services.

Participate in technical design reviews, change management, problem management, and major incident resolution when Mac platform expertise is required.

Develop and maintain technical documentation, engineering standards, troubleshooting procedures, runbooks, and knowledge articles.

Transfer knowledge to service desk, second-level support, and managed service providers so repeatable issues can be resolved at the appropriate support level.

Identify opportunities to reduce Mac technical debt, eliminate manual processes, increase automation, and improve the employee technology experience.

Advanced Technical Escalation Responsibilities Troubleshoot complex macOS and device-management issues that cannot be effectively resolved by frontline or second-level support.

Investigate difficult application failures, enrollment problems, authentication issues, configuration problems, performance issues, and device-management failures.

Identify patterns across escalated incidents and determine whether the underlying cause requires an engineering or platform-level correction.

Work directly with affected employees when advanced technical troubleshooting is necessary.

Engage Apple, JAMF, software vendors, or other technology providers when vendor-level escalation is required.

Document resolutions and create knowledge that allows recurring issues to be resolved at the appropriate support level.

Recommend platform, configuration, automation, or process improvements based on trends identified through escalations.

Application Deployment & Automation Packaging, testing, and deploying macOS applications.

Developing and maintaining installation and uninstall processes, scripts, policies, and deployment logic.

Troubleshooting failed or inconsistent application deployments.

Supporting application upgrades and version lifecycle management.

Developing automation to improve device configuration, application delivery, remediation, and administration.

Coordinating complex deployments with application owners, Information Security, service delivery teams, and business stakeholders.

Identifying opportunities to standardize and automate Mac application delivery and management.

Required Experience & Qualifications 5+ years of experience supporting and engineering enterprise macOS environments, including experience performing advanced engineering and technical troubleshooting.

Strong hands-on experience with JAMF Pro in a medium-to-large enterprise environment.

Strong knowledge of macOS architecture, configuration, administration, and enterprise management.

Experience designing and maintaining JAMF policies, configuration profiles, smart groups, scripts, and related management capabilities.

Experience with automated device enrollment and enterprise Mac provisioning.

Experience packaging, deploying, and troubleshooting macOS applications.

Strong scripting and automation skills using shell scripting, Python, or other appropriate