Delivery Manager

One of the core values at Refyne is driving customer excellence.

We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.

We are looking for an experienced delivery manager who will be responsible for launching Refyne’s products & services and building relationships with our clients.

The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations .

Responsibilities : ● Launching Refyne products and services for new clients ● Resolve clients' complaints in an effective, respectful & patient manner ● Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth ● Research key customer wants and needs, suggest solutions to address them ● Ensure timely launch and delivery of employee financial wellness benefits ● Serve as the contact point for key clients and internal teams ● Gather, report, and communicate clients' feedback on service, technology, and product delivery ● Measure, track and analyze key account metrics ● Create reports for upper management ● Keep abreast with industry, market trends and best practices

3 to 5 years work experience in event management & on-ground product launch ● Experience in managing a large portfolio of clients, vendors & agencies. ● Excellent knowledge of management methods & techniques ● Proficiency in English - written & verbal ● Skilled in networking & building relationships ● Ability to think strategically & lead, prioritize & meet critical deadlines ● Comfortable with being on the road, the job will require extensive traveling, about 70% of the time