Reservations Associate

Reservations Associate – Job Description Radisson MBD Hotel Noida | Department: Sales & Marketing Key Responsibilities Handle guest reservations, enquiries, amendments, cancellations, and special requests.

Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.

Provide information about room availability, hotel facilities, packages, and services.

Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.

Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.

Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.

Maintain accurate reservation records, reports, and booking correspondence.

Handle guest complaints professionally and ensure timely resolution.

Follow hotel policies, payment procedures, credit controls, and brand standards.

Key Success Factors Guest satisfaction and service excellence.

Reservation accuracy and attention to detail.

Revenue optimisation and achievement of RevPAR targets.

Effective communication, teamwork, and problem-solving.

Time management, organisation, and accountability.

Key Skills & Requirements Knowledge of reservation systems, WRS/CRS, and online distribution channels.

Understanding of room inventory, rate plans, availability, and yield management.

Strong communication, telephone etiquette, and customer service skills.

Proficiency in reservation records, reporting, and computer applications.

Ability to prioritise tasks and coordinate effectively across departments.