F&A Operations Leadership- All towers (RTR, PTP, OTC) (India)

We are shaping a dynamic and diverse Finance & Accounting leadership team across multiple domains, geographies, and organizational levels.

Below are a few opportunities that may align well with your career trajectory.

We are seeking qualified finance professionals from the BPM industry with 12+ years of experience across key areas such as PTP, OTC, RTR, and FP&A.

Ideal candidates will bring exposure to capabilities like solutioning, transformation, growth initiatives, and P&L management.

Experience in managing large, global client portfolios will be valuable for success in a complex and fast-evolving environment like ours.

Job locations: Pune/Chennai/Mumbai Role: F&A Operations (PTP) Role overview: 1.

Accounts Payable Operations Own and manage end-to-end AP operations, including invoice processing, payment runs, vendor reconciliation, and month-end closing.

Ensure adherence to SLAs, KPIs, and performance benchmarks (invoice accuracy, cycle time, on-time payments).

Oversee high-volume, multi-entity, multi-currency invoice processing environments.

Ensure accurate accounting of liabilities in line with GAAP / IFRS. 2.

Leadership & People Management Lead, mentor, and develop AP managers, team leads, and analysts.

Drive a strong culture of accountability, ownership, and continuous improvement.

Manage workforce planning, hiring, training, performance assessments, and succession planning.

Act as a senior escalation point for complex operational or people-related issues. 3.

Controls, Compliance & Risk Management Ensure compliance with internal controls, SOX requirements, audit standards, and tax regulations (e.g., GST, TDS, VAT).

Partner with internal and external auditors to support successful audit outcomes.

Implement and maintain robust documentation, SOPs, and control frameworks.

Identify process risks and proactively implement mitigation strategies. 4.

Stakeholder & Vendor Management Act as the primary interface for business leaders, procurement, treasury, tax, and IT teams.

Manage strategic vendor relationships and address escalations related to payments, disputes, and compliance.

Collaborate with Procurement to strengthen 3-way matching, invoice accuracy, and vendor onboarding controls. 5.

Automation & Digital Transformation Lead AP automation initiatives including OCR, RPA, E-invoicing, workflow tools, and ERP enhancements.

Drive system improvements within SAP, Oracle, Workday, or similar ERPs.

Analyze data to identify process bottlenecks and improvement opportunities.

Champion continuous improvement using Lean, Six Sigma, and process re-engineering techniques. 6.

Financial & Strategic Support Support cash flow forecasting in collaboration with Treasury.

Partner with Finance leadership on monthly, quarterly, and annual close activities.

Prepare and present AP performance metrics and executive dashboards.

Contribute to broader Finance transformation and cost-saving initiatives.

Key Performance Indicators (KPIs)Invoice processing cycle timeFirst-pass yield / accuracy rate On-time payment percentage Vendor satisfaction score Audit findings and control effectiveness Cost per invoice Qualifications & Experience CA / CPA / CMA / ACCA Experience10–15+ years of progressive experience in Accounts Payable or Procure-to-Pay Minimum 5+ years in a people leadership role Experience in shared services / global finance operations preferred Strong exposure to ERP systems (SAP S/4HANA, Oracle, Workday, etc.) Skills & Competencies Strong financial and accounting acumen Deep understanding of AP controls, compliance, and tax concepts Excellent stakeholder and vendor management skills Proven ability to drive transformation and automation Strong analytical, problem-solving, and decision-making skills Effective communication and executive presentation skills Behavioral Attributes Results-oriented with a continuous improvement mindset High integrity and attention to detail Ability to manage complexity and ambiguity Strategic thinker with strong execution capability Role: F&A Operations- OTC Collections Role overview: Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) ~ Team size of 120+ FTE's Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C.

Ensure client SLAs and deliverables are met Strong domain knowledge and able to support review process Good understanding on ERP like Workday, Oracle To be willing to work in any shifts Drive initiatives and Team building activities.

Adhere to reasonable operational requests from the management.

To attend all meetings and trainings as per requirements Work very closely with teams across delivery locations and client.

Contribute and present in client/customer reviews/meetings Job Description : The OTC (Order-to-Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization.

They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments.

Responsibilities: Manage the end-to-end order management process, including order entry, order fulfillment, and delivery tracking.

Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance.

Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence.

Collaborate with the sales and customer service teams to resolve any order-related issues, including order changes, cancellations, or pricing discrepancies.

Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders.

Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions.

Collaborate with finance and accounting teams to ensure