Lead Associate - Transactional Quality - REF111690U_2026279830 - (Airline Process - Corporate Travel - GDS)Vizag

•Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards.

•Conduct regular audits and evaluations of transactional processes.

Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks.

•Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement.• Prepare detailed reports on quality performance and present findings to management.

•Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes.• Contribute to the development and refinement of quality assurance methodologies.

•Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices.• Provide guidance and support to team members on quality-related inquiries.

•Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies.

•Stay informed about industry best practices and regulatory changes.

Any Graduate/PG/MBA. • Minimum 2 Years of Work Experience in Travel Quality Assurance or a related area. • Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus. • Strong analytical skills and attention to detail.• Excellent communication and interpersonal skills.