Director -Field Services

Job title Transit Field Services Director Ownership and key responsibilities • Lead the Field Services organization in the region • Increase customer intimacy and market understanding, and develop FS into a commercial strength • Deploy Transit FS strategy within the region (organization / processes / tools) • Strengthen REX to Product Management of our products performance to improve performance and serviceability • Supports project execution in Warranty phase (OE & Services projects) Main Missions • Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner • Develop and train his team to address all products maintained in the region • Perform a regular resource and budget planning • Support the Services sales forces in offering Services solutions • Develop and deploy customer centric and value adding sales solutions and concepts for Field Service • Team up with Transit Resident engineers to deliver projects • Actively support cost optimization and OTD activities for warranty/retrofit • Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager • Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs Key Kpi(s) • Safety recordable and LTA happening on Field • Critical FS Project in the Region (Warranty Cost VS Budget) • Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion) • FS hourly rates • Mobilization time for warranty and troubleshooting activities N+1 • Head – Transit Services India N-1 • FS operations managers, Warranty manager, Customer Services Manager Functional Managers • Transit Field Services VP Main stakeholders • PM, Sales, Engineering, Quality, Customers