Assistant Manager - Learning and Development

Position Overview The Assistant Manager – Learning & Development is responsible for supporting and driving the Learning & Development function at Roswyn Hotel.

The role focuses on building a strong learning culture, identifying and addressing learning needs, developing colleague capabilities, coordinating training programs, and ensuring the effective implementation of hotel, brand, and departmental learning initiatives.

The role works closely with the Director of People & Culture, Department Heads, managers, Departmental Trainers, and external training partners to ensure that learning and development initiatives are aligned with the hotel’s business priorities, service standards, culture, and colleague development needs.

Key Responsibilities Support the Director of People & Culture and People and Development Manager in developing and implementing the hotel’s overall Learning & Development strategy.

Drive a continuous learning culture across Roswyn by ensuring that learning opportunities are accessible, relevant, prioritized, and effectively delivered.

Work closely with Department Heads and managers to identify current and future learning and development requirements.

Conduct regular Training Needs Analysis and prioritize identified training requirements for review and implementation.

Develop and maintain the annual hotel training plan and monthly training calendar in consultation with the Director of People & Culture and People and Development Manager and Department Heads.

Coordinate and monitor the execution of hotel-wide, departmental, technical, behavioural, service, leadership, and mandatory training programs.

Ensure that all training programs are delivered in accordance with hotel standards, brand requirements, and agreed learning objectives.

Coordinate with Departmental Trainers and facilitators to ensure effective delivery of departmental and on-the-job training.

Conduct regular Departmental Trainer meetings and provide guidance, coaching, and support to improve their effectiveness.

Coordinate and assess the on-the-job training and certification of Departmental Trainers.

Conduct on-the-job training, task-breakdown training, and selected classroom training programs as required.

Facilitate training programs covering areas such as guest service, communication, grooming, service standards, behavioural skills, supervisory skills, interviewing skills, leadership, and other relevant topics.

Support the implementation of brand and culture-related learning initiatives and ensure that these are effectively embedded within the hotel.

Ensure that global and brand learning programs are appropriately adapted to meet the operational and learning requirements of Roswyn.

Assist in tailoring learning content, including language adaptation and practical examples, to suit the hotel’s colleague profile and operational requirements.

Support the integration and effective utilization of learning platforms, digital learning resources, and other technology-enabled learning solutions.

Act as a learning resource to colleagues and managers by providing guidance on available learning opportunities, resources, tools, and best practices.

Monitor emerging trends, practices, technologies, and methodologies in Learning & Development and recommend relevant initiatives to enhance the hotel’s learning environment.

Coordinate with external consultants, facilitators, and training providers for specialized learning programs.

Assist in managing external training partners, including scheduling, nominations, training rooms, equipment, materials, documentation, invoicing, and feedback.

Coordinate mandatory and certification-based training programs such as food hygiene, HACCP, health and safety, and other required programs.

Assist the Director of People & Culture in monitoring and managing the hotel’s training budget.

Ensure all learning activities are planned and delivered within the approved training budget.

Maintain the hotel’s training library, learning resources, training materials, training aids, and digital learning content.

Ensure training materials, stationery, equipment, and other resources required for learning activities are available and properly maintained.

Ensure that all required training documentation, attendance records, evaluations, certifications, and learning records are accurately maintained and archived.

Ensure all delegates receive appropriate pre-course communication and post-course evaluation, as applicable to the training module.

Ensure that certificates are issued to colleagues who successfully complete applicable training programs in accordance with brand requirements.

Maintain accurate and up-to-date training records in the relevant L&D systems and databases.

Prepare and submit monthly Learning & Development reports, dashboards, training statistics, and other relevant reports to the Director of People & Culture.

Monitor training completion, participation, feedback, and effectiveness and highlight areas requiring further action.

Maintain the hotel’s training notice board and ensure that the training calendar and relevant learning information are kept current.

Regularly communicate upcoming training programs and learning opportunities to Department Heads, managers, Departmental Trainers, and colleagues.

Support the development of management trainees, interns, apprentices, and colleagues through structured learning and development initiatives.

Assist in the planning and delivery of development programs for supervisory and management-level colleagues.

Identify high-potential colleagues and support the implementation of appropriate development opportunities in consultation with the Director of People & Culture.

Coach and support Departmental Trainers and managers in developing the learning capability of their teams.

Encourage managers and Departmental Trainers to take ownership of on-the-job learning and continuous development within their departments.

Measure and evaluate the effectiveness of learnin