Guest Service Associate F&B Service - Fairmont Agra

Greet and welcome guests with a warm, professional demeanor upon arrival at the restaurant or dining venue Seat guests promptly and present menus while providing information about current specials and dining options Take accurate food and beverage orders and communicate them clearly to the kitchen and bar staff Deliver food and beverages to guests in a timely manner, ensuring proper presentation and temperature standards Provide knowledgeable recommendations on menu items, wine pairings, and dining experiences based on guest preferences Monitor guest satisfaction throughout the dining experience and address any concerns or special requests promptly Maintain exceptional standards of cleanliness and organization in the dining area, including tables, chairs, and service stations Clear and reset tables efficiently between seatings while maintaining the ambiance of the dining space Process guest payments accurately and professionally, including handling cash, credit cards, and digital transactions Collaborate effectively with kitchen, bar, and housekeeping teams to ensure seamless service delivery Comply with all health, safety, and food service regulations and hotel service standards Respond to guest inquiries and requests with courtesy and professionalism, escalating complex issues to management when necessary Contribute to a positive team environment and support colleagues during peak service periods

Previous experience in a luxury hotel or fine dining establishment Minimum 1-2 years of experience in food and beverage service or guest-facing hospitality roles Proficiency in point-of-sale (POS) systems and basic computer skills Strong knowledge of food safety and hygiene standards Excellent communication and interpersonal skills