Guest Service Associate Front Office - Fairmont Agra

Greet and welcome guests upon arrival with exceptional hospitality and professionalism Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation Manage room reservations, modifications, and cancellations using the property management system Respond promptly to guest inquiries via phone, email, and in-person communication Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction Process payments and manage billing inquiries with accuracy and discretion Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues Maintain a clean, organized, and welcoming front desk environment Perform administrative duties including data entry, filing, and record maintenance Upsell hotel services and amenities to enhance guest experience and increase revenue Ensure compliance with security protocols and guest privacy regulations Assist with special requests and arrangements for VIP guests and events Collaborate with team members to support overall front office operations Maintain professional appearance and demeanor consistent with Fairmont standards at all times

**Required Qualifications:** High school diploma or equivalent qualification Minimum 1-2 years of guest service or front office experience in a hospitality setting Proficiency in using property management systems (PMS) and hotel management software Excellent verbal and written communication skills in English; additional languages preferred Strong customer service orientation with ability to handle guest interactions professionally Demonstrated ability to manage multiple tasks and prioritise effectively in a fast-paced environment Proficiency in Microsoft Office applications (Word, Excel, Outlook) Knowledge of hotel operations, reservation systems, and front office procedures