Guest Relation Associate - Fairmont Agra

Greet and welcome guests upon arrival, ensuring a warm and professional first impression Assist guests with check-in and check-out procedures while maintaining efficiency and courtesy Address guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractions Resolve guest concerns and complaints professionally, escalating complex issues to management when necessary Coordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery Maintain detailed guest profiles and preferences in the property management system to personalize future visits Provide concierge services, including restaurant reservations, transportation arrangements, and local recommendations Monitor guest satisfaction levels and gather feedback to identify opportunities for service improvement Ensure compliance with hotel policies, procedures, and service standards at all times Assist with special requests and arrangements for events, celebrations, or specific guest needs Communicate effectively with team members to ensure consistent and coordinated guest service Maintain a professional appearance and demeanor while representing the Fairmont brand Support the front office team during peak periods and special events

**Required Qualifications:** High school diploma or equivalent 1-2 years of guest service or hospitality experience Excellent communication and interpersonal skills Proficiency in English; additional languages are a plus Strong problem-solving and conflict resolution abilities Ability to work flexible hours, including weekends and holidays Proficiency with property management systems and standard computer applications