Guest Relation Executive- Fairmont Agra

Greet and welcome guests upon arrival, ensuring a warm and professional first impression Assist guests with check-in and check-out procedures, addressing any queries or concerns Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction Handle guest complaints and concerns with professionalism, working towards swift resolution Provide concierge services, including local recommendations, restaurant reservations, and activity bookings Maintain detailed records of guest interactions and preferences for future visits Conduct regular follow-up calls or communications with guests during their stay to ensure satisfaction Coordinate with housekeeping, food and beverage, and maintenance teams to address guest needs Collect guest feedback and prepare reports to identify areas for service improvement Organise and support special events, celebrations, and group activities for guests Maintain knowledge of hotel facilities, services, and local attractions to provide accurate information Ensure all guest communications are documented in the property management system Contribute to achieving guest satisfaction targets and positive online reviews Represent the hotel professionally at all times, embodying the Fairmont brand values

High school diploma or equivalent qualification Minimum 2-3 years of experience in guest relations, hospitality, or customer service roles Excellent verbal and written communication skills in English Strong interpersonal and relationship-building abilities Proficiency in using property management systems and hotel software Demonstrated problem-solving and conflict resolution capabilities