Reservations Executive - Fairmont Agra

Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information Maintain detailed records of all reservations and ensure data accuracy within the property management system Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests Coordinate with the sales and marketing team to support promotional campaigns and group bookings Ensure compliance with hotel policies, data protection regulations, and reservation procedures Contribute to achieving departmental and organisational revenue and occupancy objectives

**Required Qualifications:** Secondary education (GCSE or equivalent) or higher qualification Minimum 2 years of experience in a hotel reservations, guest services, or hospitality environment Proficiency in using property management systems (PMS) and central reservation systems (CRS) Strong proficiency in Microsoft Office applications (Word, Excel, Outlook) Excellent written and verbal communication skills in English Demonstrated ability to manage multiple reservations channels simultaneously Sound knowledge of hotel operations, facilities, and service offerings Ability to work flexible shifts, including weekends and public holidays