Assistant Manager — Membership & Cultural Programming - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

MEMBERSHIP OPERATIONS • Own the day-to-day running of the Membership CRM — keeping all the Account pipelines current, accurate, and actioned • Process new member and Corporate Account applications end to end: document collection, KYC, onboarding, welcome letter dispatch, and membership card issuance • Track and reconcile member allocations across every benefit — Third Room bookings, Blu Xone vouchers, suite nights, Gold Room bookings — against what each tier is entitled to • Serve as the first point of contact for member queries, escalating to the Director where judgement calls on benefits or exceptions are needed • Support renewal tracking and flag lapsing memberships ahead of time THE THIRD ROOM • Coordinate day-to-day bookings across the nine named rooms, working with the front-of-house and concierge teams to ensure member allocations, minimum-attendance rules, and billing are correctly applied at the point of booking • Act as a point of escalation for the floor concierge team on member-specific questions • Monitor room-mix usage patterns and feed observations back to the Director ahead of periodic allocation reviews EVENTS & CULTURAL PROGRAMMING • Support delivery of Roswyn's cultural calendar, including on-the-ground event management • Coordinate logistics for partner-hosted events at Roswyn (galleries, founder communities, media partners, corporate hosts), working directly with external partners on run-of-show, guest lists, and venue requirements • Assist with the Artist in Residence programme — scheduling, hospitality coordination, and day-to-day support for the resident artist • Maintain the Cultural Partnerships & Events Tracker, keeping partner status, next actions, and event details current CROSS-FUNCTIONAL COORDINATION • Liaise with Sales, Marketing, and Finance to keep membership collateral, pipeline reporting, and revenue tracking aligned with the Director's direction • Work with the hotel's IT and front-office teams on system and process issues affecting member experience • Support the Director in preparing materials for ownership, GM, and Ennismore-level updates