Room Division Manager @ ibis Thane

Change Management: Generates activity and seeks new challenges to improve work performance; demonstrates an optimistic outlook and recovers quickly from failure.

Commercial Awareness: Shows awareness of markets and ensures up-to-date knowledge of competitive environment; demonstrates an awareness of new business opportunities and seizes and acts upon them; is aware of financial issues such as revenue enhancement, costs, profits/losses, cash flow, etc.; identifies opportunities to ensure sustainable profit growth is achieved through implementing cost-effective methods.

Decision Making: Makes sound decisions quickly under pressure; takes calculated risks based on adequate information and analysis; makes rational, balanced judgments on the basis of available information.

Managing the Work of Others: Works with an orientation to the future; sets clear, appropriate, and well-defined quality objectives; encourages others to comply with legal and personal obligations; plans while taking into account change and possible difficulties; provides teams with clear direction and keeps them focused on tasks; actively supports autonomy and empowerment through appropriate delegation of work; sees projects through to completion and ensures key objectives are met.

Motivating and Influencing Others: Creates a climate of teamwork by encouraging harmony, cooperation, and communication; cares for others by monitoring their well-being; inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gain agreement and support from others; respects the contributions of others.

Organisation Savvy: Maintains awareness of organizational structure and goals; accurately identifies and effectively presents the key points of an argument; promotes ideas; establishes links with people within and outside the business and uses this network for the organisation’s advantage.

People Development: Encourages a culture of continuous personal and work-related improvement through own actions and ensures learning from successes and failures; guides and coaches staff; passes on personal expertise and draws on the diverse backgrounds, skills, and knowledge of people while defining and reinforcing standards and appropriate behavior.

Problem Solving: Reconciles conflict and probes for more in-depth relevant information for decision-making; analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects; produces new ideas and a range of solutions to meet the demands of the situation.

Strategic Orientation: Selects the most appropriate tactic(s) from a range of alternatives and conveys the plan to others; sets organizational strategy in line with organizational vision and uses multiple, relevant resources to achieve objectives; negotiates with a variety of approaches.

Ensure Guest Service and Housekeeping operate successfully and are individually profitable in accordance with the standards of the hotel.

Ensure all daily guest rooms for arrivals are checked in advance, pre-blocked accordingly to arrival time, and welcome amenities are appropriately set up.

Ensure all rooms are cleaned and prepared according to arrival times.

Work closely with Housekeeping, Guest Service/Front Office, and Engineering Departments to ensure rooms are blocked accordingly for maintenance and job orders issued to Engineering are monitored/overseen.

Ensure strict control of room keys for guests and other departments.

Conduct frequent and thorough inspections of guest rooms, guest floors, public areas, and back-of-house facilities (e.g., locker rooms) together with the Executive Housekeeper, Front Office Manager, and designated team members to ensure cleanliness and property maintenance.

Ensure speedy telephone and message service at all times for guests.

Assign responsibilities to Team Leaders/Supervisors, deploy staff to specific areas, and coordinate/liaise with all related departments.

Oversee inventory of room linen and uniforms with Team Leaders.

Check and control overall operating expenses.

Oversee Laundry operations and ensure Accor Brand Standards are met in terms of quality of product and service.

Ensure high standards of service delivery, safety, hygiene, security, discipline, and compliance with organizational policy.

Maximise room sales and revenues for the hotel.

Ensure commercial management techniques of availability control are applied to achieve the maximisation of room sales.

Make all decisions regarding overbooking the hotel and ensure all out-bookings are carried out by a member of management.

With the assistance of the Executive Chef, establish menus and price lists; prepare standard menus, maintain required standards of food production, meet agreed budget targets for food margins, and perform systematic inspections of all Food & Beverage areas.

Ensure Guest Service and Housekeeping operate with a sales attitude and that all personnel are aware of sales and revenue opportunities within the hotel.

Keep senior management informed of any risk or opportunity in relation to pre-set performance figures.

Ensure all Rooms Division personnel are aware of room and F&B sales revenue targets and are kept informed of performance results.

Adhere to company credit policies to ensure all expected revenue is received.

Monitor competitor performance, market trends, and competitor activities (both past and future) to ensure correct selling strategies are applied and operations remain one step ahead.

Establish rapport with guests, maintain good customer relationships, and personally handle guest complaints, requests, and enquiries regarding Guest Service and Housekeeping.

Personally, and frequently verify that guests' check-in/out and overall stays receive the best possible service in line with Accor standards.

Schedule presence at the front desk during peak operation hours, checking on service standards and cleanl